Why We Will Never Pay Our Service Techs on Commission
In today’s world, too many industries—from HVAC companies to auto repair shops—have adopted a sales model built on upselling. The formula is simple: the more parts or services a technician sells, the more money they make. Unfortunately, this often turns skilled tradesmen into salespeople, and customers into dollar signs.
At Henson Heating and Cooling, we’ve made a very intentional choice to do things differently. Our service technicians are not paid on commission. They are paid to diagnose, repair, and maintain your HVAC system with integrity—not to push products you don’t need.
The Problem with Commission-Based Service
In commission-driven service models, the incentive is clear:
Recommend more repairs.
Push upgrades, even when they’re optional.
Replace parts that still have life left in them.
If you’ve ever taken your car to a mechanic and walked away with a bill full of “urgent” repairs you didn’t plan for, you’ve experienced this firsthand. It happens in HVAC, too. A technician may find one issue with your system, but they’re rewarded financially for finding five more. In the worst cases, this leads to unnecessary work, inflated costs, and eroded trust.
Our Commitment to Ethics Over Easy Profit
We’ll be honest—commission-based pay structures are often more profitable for companies. They generate higher sales and bigger invoices. But at what cost?
Our goal isn’t to see how much we can bill you today—it’s to make sure you trust us tomorrow. We want to be the company you call when your system fails in the middle of summer because you know we’ll give you an honest assessment and a fair price.
Far too often, vulnerable members of our community—especially the elderly—are the ones most taken advantage of by high-pressure sales tactics. We refuse to be part of that problem. When we’re called to a home, we see someone’s parent, grandparent, or neighbor, and we treat them with the same honesty and respect we’d want for our own family. That means no inflated “emergency” part replacements, no exaggerated diagnoses, and no exploiting someone’s lack of technical knowledge for a quick sale.
Here’s why we’ve chosen to keep our techs commission-free:
Uncompromising Integrity – Our recommendations are based solely on what’s best for your home and family, not what boosts a paycheck.
Long-Term Trust – We believe repeat customers are worth more than a quick sale.
Skilled Craftsmanship – We hire and train technicians to be masters of their trade—not masters of closing a deal.
Peace of Mind for You – You never have to wonder if a repair was truly necessary.
The Bigger Picture
We know our model might mean we’re not ringing up the highest possible sales per visit. But we also know this: integrity outlasts profit. In a world where service industries too often take advantage, we want to be the exception—the company you recommend to your neighbor without hesitation.
At Henson Heating and Cooling, our job isn’t to sell you something you don’t need. Our job is to keep you comfortable, safe, and confident in the service you’re receiving. That’s why our technicians will always be paid to fix problems, not find them.
Honest Work. Fair Pricing. No Commission—Ever.